Frequently Asked Questions – FAQs
Can I edit or cancel my order once placed?
To get your Golde goodies to you as soon as possible, orders are fulfilled quickly and we cannot guarantee an order can be edited once placed. Email email@example.com and we’ll do our best!
When will my order arrive?
Standard Ground (USA)
FREE for orders over $ 99.00, otherwise shipping is $ 6USD
Arrives in 2 – 5 business days
Ships via UPS, FedEx, or Postal Service
2nd Day Express (USA)
Ships via 2nd Day Express for $ 6.95
Arrives in 2 – 3 business days
(Not available for P.O. Boxes)
Are your products organic?
Our products are made with certified organic ingredients whenever possible. For more information, please review the ingredient list on each product page.
Where can I find the nutrition facts?
All supplement facts and ingredient lists are available on each individual product page.
Are your products vegan?
Yes, all of our products are 100% vegan friendly and cruelty-free.
Do you have samples?
As a small company we’re not able to offer samples at this time! If you have a question about the product, please send a note to firstname.lastname@example.org.
The item that I returned doesn’t seem to be in stock. Will you still send me a replacement?
We are sorry, but sometimes your returned products will sell out quickly – they must be very popular! Don’t worry, if we can’t provide replacement items, we’ll issue a refund instead.
I have not received a refund yet, but I see from my tracking number that the items were already delivered. When will I get my refund?
We will be happy to check the status of your refund once you provide us with the tracking number and courier name. Please send the information to our Customer Service Department for further checking.
What should I do if the items I received are damaged or incorrect?
Please provide photos of the item defects, you can send us photos email@example.com, If we determine that your items are defective, we’ll cover your return shipping costs as long as the items were returned via Air Mail or Registered Mail.
How are refunds for returned items handled?
If you wish for a refund in a specific payment method, we will be happy to do so. Just inform our Customer Service Department at firstname.lastname@example.org when requesting a product return that you wish to receive a refund via a specific payment method. Depending on your bank or payment processor, a refund may take up to 14 business days to appear in your account, or even longer depending on individual banks.
How do I return my purchased items?
If your purchases do not fit, or if you’ve simply changed your mind, you’re welcome to return them for a size exchange or refund within 14 days of receiving. Please email us at email@example.com and we’ll let you know further details on package return process through one of our US Logistic Partners. We suggest you return the items using registered mail to avoid lost packages.
How can I get in touch with ElizaVecca?
Reach out to us anytime at firstname.lastname@example.org – we love hearing from you!
Can I sell Elizavecca products at my store or website?
We’d love to chat! Shoot us a note at email@example.com to connect with our sales team.
Yes. In actuality, Elizavecca was one of the first south korean companies to market with bb creams, a multipurpose cream that serves as a moisturiser, foundation, and sunscreen.