Delivery & Shipment Policy
- Do you offer free shipping?
We offer free and paid shipping promotions throughout the year. Multiple logistics partners are on-board with us including FedEx, USPS and Amazon Logisitics for ensuring Express 3 day Delivery.
- What if i’m not happy with the purchase or i changed my mind?
You will be eligible for 100% Money Back Guarantee in case you’re not satisfied or you just changed your mind. No questions will be asked and your refund will be processed within 24 hours. Just drop us an email at email@example.com with your order details so that we can track the order from our system and refund back in the same card used at the checkout.
- Do you offer expedited shipping?
Yes. We offer expedited shipping on all orders ensuring 3 business days delivery to our customers.
- How long will my order take to ship?
There is a 1 business day processing window for all orders. Once processed, your order will ship with standard shipping (3 – 5 business days) via Fedex Ground or USPS. Due to service delays across shipping carriers please allow extra days for tracking updates and final delivery.
If you have any questions about the status of your order, please reach out to us at firstname.lastname@example.org
- Can I track my order?
Yes you can track your order by following the link: https://elizavecca.us/parcel-panel/ and fill in your details to get the latest tracking details. We’ll send a confirmation email as well with tracking information when your order ships, so you can follow the delivery right to your doorstep! Please keep in mind tracking can take 24-48 hours to update.
- There was an issue with my delivery. What should I do?
Reach out to us at email@example.com with the details! Please note, we don’t offer refunds for shipping delays, incorrectly provided addresses, or packages marked delivered but not received.
If your order is marked “delivered” but the package hasn’t arrived yet, we recommend waiting 48 hours as sometimes the tracking is inaccurate and updated in advance. If your package still has not arrived after 48 hours, we recommend checking with your local mail carrier before emailing.
- My order was damaged. What should I do?
Oh no! Some factors like shipping and handling are outside of our control and issues like this can happen. Please reach out to firstname.lastname@example.org with a photo of the broken/damaged item and your shipping address and we can process a replacement order for you.
- Do you offer international shipping?
At this time, we’re only able to ship to customers within the US. However, we hope to offer ElizaVecca products internationally in the future and will definitely keep our community updated!
- How do I return my purchased items?
If your purchases do not fit, or if you’ve simply changed your mind, you’re welcome to return them for a size exchange or refund within 14 days of receiving. Please return the items to our United States logistics partners. We suggest you return the items using registered mail to avoid lost packages.
- How are refunds for returned items handled?
If you wish for a refund in a specific payment method, we will be happy to do so. Just inform our Customer Service Department when requesting a product return that you wish to receive a refund via a specific payment method. Depending on your bank or payment processor, a refund may take up to 14 business days to appear in your account, or even longer depending on individual banks.
- What should I do if the items I received are damaged or incorrect?
Please provide photos of the item defects, you can send us photos email@example.com, If we determine that your items are defective, we’ll cover your return shipping costs as long as the items were returned via Air Mail or Registered Mail.
- The item that I returned doesn’t seem to be in stock. Will you still send me a replacement?
We are sorry, but sometimes your returned products will sell out quickly – they must be very popular! Don’t worry, if we can’t provide replacement items, we’ll issue a refund instead.
- I have not received a refund yet, but I see from my tracking number that the items were already delivered. When will I get my refund?
We will be happy to check the status of your refund once you provide us with the tracking number and courier name. Please send the information to firstname.lastname@example.org for further checking.